Why a feature may be missing

The short version

Try these checks in order:

1. Refresh the page and sign in again if needed.
2. In Create, make sure you chose a lesson or student first.
3. Look for a lock, an Upgrade button, or a not available message.
4. Ask a colleague in the same organization whether they can see the feature.
5. Ask your organization administrator or contact support.

Do not pay for an upgrade unless Cody clearly says the feature is part of a paid plan. Some missing features cannot be fixed by upgrading.

What the screen may be telling you

What you see	Likely reason	What to do
A lock or Upgrade choice	Your current plan does not include it	Compare plans before upgrading
Not available on this platform	Your Cody platform does not offer it	Ask your platform or organization contact
The choice is greyed out	It cannot be used in the current lesson or student view	Change the selected lesson or student
The choice is completely missing	Your organization may hide it, or it may still be rolling out	Compare with a colleague and ask support
A colleague sees it but you do not	You may be in a different organization, role, plan, or rollout group	Compare account details, not only screenshots

The exact appearance can vary. A locked tile, missing menu item, and error message do not always come from the same kind of restriction.

Check the lesson or student you selected

Some choices need a particular starting point.

For example:

• Word list must be created from a lesson. It is unavailable in Student mode.
• Level Existing Passage also needs a lesson.
• All creation tiles stay unavailable until you choose a lesson or student.

If a tile is greyed out, look at the selector at the top of Create before checking your plan.

Check your plan

The Free plan does not include these paid feature groups after the trial ends:

• AI Assistant;
• Lesson Plans;
• Worksheets;
• Packets;
• Word Lists; and
• Reader’s Theater.

If your screen shows a lock or asks you to upgrade, compare the plans. A paid plan currently includes these groups, but the platform and organization checks below still apply.

See Compare plans and prices for current plan details.

Check your platform and organization

A school, tutoring center, or Cody-powered partner platform can offer only a selected set of features. Your organization can also withhold a feature that would otherwise be available.

An organization can take a feature away, but it cannot add a paid feature that the plan does not include. Upgrading does not override a feature that the platform itself does not offer.

Ask an owner or administrator:

• Is this feature offered on our platform?
• Is it turned on for our organization?
• Am I in the correct organization and role?

A feature may still be rolling out

New features are sometimes enabled gradually. During a rollout, one account may see a choice before another account does.

This can also explain why a help article or screenshot does not match your screen. It does not automatically mean that either account is broken.

If two colleagues are in the same organization, have the same role and plan, and still see different screens after refreshing, contact support. Include the name of the missing feature and the page where you expected to see it.

Related

• Compare plans and prices
• Find your way around Cody Reading
• Get help or report a problem